Delivery & Returns
Deliveries
PLEASE VISIT OUR UPDATED COVID-19 PAGE FOR UP TO DATE DELIVERY INFORMATION
All of our orders are shipped via DPD and we aim to deliver orders as quickly and efficiently as possible.
Standard Shipping
United Kingdom Mainland
| Type |
Under £50
| Over £50 |
|---|---|---|
| Standard Delivery: 2 - 3 working days* |
£4.99
|
Free |
| Next Day Delivery (if ordered by 3pm)** |
CURRENTLY UNAVAILABLE
|
CURRENTLY UNAVAILABLE |
* Northern Ireland 3-5 working day delivery (Monday - Friday)
** Next Day delivery is United Kingdom mainland only (Monday - Friday) - postcode exclusions apply.
Channel Islands
| Type |
Under £50
| Over £50 |
|---|---|---|
| Standard Delivery: 2 - 3 working days |
£9.99
|
Free |
Our standard working days are Monday - Thursday. We do not curently offer Saturday or Sunday delivery.
We do not ship on UK Bank Holiday Mondays - please allow extra time for deliveries around these times. For a full list of these dates, please visit www.gov.uk/bank-holidays.
If you have any other questions, please email service-eu@straye.com.
Tracking
For registered users, to track your order, please login, navigate to your order and view the ‘Order Shipments’ tab. You can also check the history of your orders and check the status. You can also click on the link from your shipping confirmation email.
Returns
If you're not happy with your items for any reason, you can return your items to us within 45 days of receiving them for a full refund (excluding original shipping cost) if they are in a saleable, unworn condition.
We are unable to accept exchanges - orders should be returned and re-placed.
Customers are accountable for return shipping charges. We suggest using a recorded or signed for delivery service to ensure the parcel is tracked and insured. All parcels are the customer’s responsibility until we receive them.
Please contact our Returns Department service-eu@straye.com for all returns enquiries.
Returns Address
F.A.O Straye EU Customer Service
C/O Shiner Distribution
1700 Park Avenue,
Aztec West,
Bristol.
BS32 4UA.
United Kingdom
You've sent me the wrong items
We're only human and occasionally mistakes can happen. If it's happened to you we're very sorry and we'll do our best to get the right items to you as soon as possible.
Get in touch with our Customer Service team and let us know.
Via our Customer Service team: Email service-eu@straye.com
You can see our full returns and cancellation policies in the sites Terms and Conditions.